Script For answering the phone:
Thank you for calling the law offices of Patel Soltis and Cardenas. Are you calling with a legal problem we can help you with?
Attorney ________ devotes his time to working on current client issues and talking to potential clients who what his undivided attention and help. Do you need legal help or are you a current client?
Please give me a brief description of what you are going to tell her to tell the attorney before I see if he is available. I do not want to upset him by interrupting his important client work without good reason.
And, if you are a new client, I want to direct you to the attorney to can actually help you.
Who recommended you to our firm? Attorney XXXXX likes to personally thank anyone who sent him a referral.
Lead Source: Google, Oh Google. What were you searching for? Referral Name
If there is push back on the questions:
We need this information to run you through our conflict check software. We cannot give out advice to anyone that could conflict with our current client base.